Terms & Conditions

Booking & Confirmation

• All bookings are subject to availability.

• A booking will be confirmed only after full/partial payment as per the policy.

• Customers must provide correct details (name, contact number, pickup location, etc.) while booking.

Payment Policy

• Payments can be made online or through approved offline methods.

• Full payment must be cleared before the ride/trip starts.

• Any extra charges (toll, parking, entry fees, etc.) are to be borne by the customer unless mentioned otherwise.

Cancellation & Refunds

• Cancellation within 24 hours of travel may attract a cancellation fee.

• Refund timelines depend on the payment method and may take 5–7 working days.

• In case of force majeure (natural calamities, strikes, sudden restrictions, etc.), refunds will be processed as per company discretion.

Customer Responsibility

• Customers must reach the pickup point on time.

• Any damage to the vehicle/property caused by the customer will be chargeable.

• Consumption of alcohol, drugs, or any illegal activity during travel is strictly prohibited.

Company Responsibility

• Dwarka Rides ensures safe and reliable travel but will not be liable for delays due to traffic, weather, or unforeseen circumstances.

• In case of vehicle breakdown, an alternative arrangement will be made (subject to availability).

Liability Disclaimer

• The company is not responsible for loss of personal belongings during the trip.

• Travel is at the customer’s own risk, though maximum safety measures are followed.

Jurisdiction

• Any disputes will be subject to the jurisdiction of Dwarka, Gujarat courts only.